Refund Policy

Refund Policy

We source all products once order is received to ensure 100% freshness of the products. We are confident that you will savor the taste of our products. All Brands that we curate have a track record of zero complaints as per quality is concerned. We take extra precaution to pack all your products with utmost care to ensure no breakages and leakages. In the rarest of rare events if you still have any issues with the products which you received, we listen to your feedback/complaint and take appropriate action. However, none of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations Act when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, we will initiate the return process after getting the complete details including the picture of the product. Please contact customer support for help. 

If the product reaches you in a condition which renders it unfit for use, beyond expiry date etc., we urge you to contact us within 24 hours from delivery. We will analyze the issue through photographs or at our warehouse, as the situation demands, and upon finding that the product has reached you in a condition as stated above, initiate a refund within 72 hours. 

We do not accept ‘Taste’ as a factor for returning the product, as we acknowledge and understand that everyone may not have the same/similar taste preferences

Refund will be initiated within 2 days of acknowledgement of an issue. Our team will contact you for your bank account details in which the amount will be credited.

Cancelation Policy

We accept order cancellation only if the order has not been dispatched yet. Please email us on alwarwalasweets@gmail.com for any cancellations.